Issue: The visualization or dashboard page may crash or freeze after being open for a while.
Solution: Refresh the browser page. If problem persist, please contact us indicating URL and how to reproduce the crash.
Boat Unable to Connect
Issue: A boat cannot connect or appear in the tracking session.
Solution: Make sure the device has a stable internet connection and that tracking is activated. If the issue persists, please report it including the race name, boat name and time.
Tracking Not Stopping Automatically
Issue: A boat keeps transmitting data after the race ends.
Solution: The Termination Area only takes effect once the boat has crossed the start line. Make sure the session has a configured start time to activate this feature.
Missing Data in Replays (Distance or Position)
Issue: Replays don’t show boat positions or distances between boats.
Solution: For real-time classification and boat distance to work, the following must be set:
A valid course
A defined start time
At least one wind data entry
Insights Not Working
Issue: The Insights section fails to load or shows incomplete data.
Solution: Make sure all location data points are present. Gaps in recorded location or incorrect mark setups can break Insights. Review your course and mark configurations.
SMS Notification Failures
Issue: SMS messages are not delivered.
Solution: We might have to allow your country prefix. Contact us with the phone number and message details.
App Compatibility on macOS
Issue: The mobile app doesn’t work on certain macOS versions.
Solution: Ensure your system is running macOS 12.0 or later for full compatibility with the latest version of the eStela app.
Transferring an Account to a New Email
Issue: A user wants to move their account to a different email.
Solution: Contact support with the current email and the new email. We’ll handle the transfer, and you may be asked to reset your password afterwards.
Problems Importing Boats
Issue: Some boats aren’t imported correctly or receive a new access code.
Solution: Only boats that have participated in a tracking session will retain their original access key. Inactive boats may need to be manually imported—contact support for assistance.
