eStela Documentation
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  • Getting Started with eStela
    • Account Setup and Login
  • Understanding eStela Plans and Pricing
  • Free Trial Information
  • Mobile App Download and Installation
  • Tracking Races with eStela
    • Setting up a Race Course
  • Adding and Managing Boats
  • Using Mobile Access Keys
  • Starting and Stopping Tracking Sessions
  • Termination Area
  • Real-Time Tracking and Visualization
  • Post-Race Analysis
  • Tracking Portal
  • Using the eStela Mobile App
    • Transmitting Location Data
  • Broadcasting Wind Data (NMEA Integration)
  • Troubleshooting GPS Issues
  • Managing Courses and Marks
    • Adding and Editing Marks
  • Creating and Saving Courses
  • Rounding Directions and Waypoints
  • API Integration
    • Accessing Fleet Data
  • Retrieving Ranking and Fleet Position
  • Uploading Wind Data
  • Authentication
  • Troubleshooting and Support
    • Common Issues and Solutions
    • Contacting Support
    • Reporting Bugs and Feedback
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  • How to Reach Us
  • Languages
  • Availability
  1. Troubleshooting and Support

Contacting Support

If you have a question, run into a problem, or just need help using eStela, we’re here for you.

How to Reach Us

You can contact us in the following ways:

  • Email: info@estela.co

  • WhatsApp / Message: +34 636 094 146

Languages

We speak English and Spanish, but feel free to reach out in any language. We’ll do our best to assist you, no matter what language you’re most comfortable with.

Availability

For real-time support, we’re available:

  • Monday to Sunday

  • From 9:00 AM to 9:00 PM (CEST)

Outside these hours, you can still send us a message or email, and we’ll get back to you as soon as possible.

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Last updated 2 months ago